Our Delivery/Enquiry Offices are a vital part of the network that ensures your mail gets delivered to the right address. All mail arrives at a Delivery Office as the last stop on the journey to its destination. It is then sorted and delivered daily (except for Sundays and Bank Holidays) to one of the 27 million addresses nationwide.
If you’re looking for your local Delivery/Enquiry Office, for example, to collect an item that could not be delivered, then please contact us.
Opening times for these offices vary greatly, depending upon local arrangements and requirements. For further information on opening times please contact the dedicated Delivery/Enquiry Office enquiry line on 0845 6050767.
Please remember that if you are collecting items from your local Delivery or Enquiry Office, you will need to bring the P739 card and an acceptable type of identification with you. To find a list of suitable identifications that can be used please go onto the Royal Mail website.
If you are unable to visit the Delivery or Enquiry Office yourself, then you can ask someone else to collect the item on your behalf. They must bring the P739 card signed by you (this is the card you received notifying you that there was something to collect) along with personal identification, as well as some formal identification for you. Alternatively you can now organise a redelivery online.